Internal Affairs Investigations

INTRODUCING

A New Standard for Internal Affairs Investigations

Delivered by seasoned law enforcement professionals who know how IA and UoF investigations work.

Benchmark Investigations evidence review scene
Investigator workstation with multiple evidence screens

Modern Investigations Have Outgrown Internal Capacity

Body-worn camera. In-car video. Social media. Private footage. The evidence behind a single misconduct complaint can take days to review.

At the same time, state-level POST and certification frameworks have expanded sharply, raising the bar on documentation, timeliness, and defensibility. Add collective bargaining provisions, internal policies, existing consent decrees, and public scrutiny, and the workload behind every case has multiplied.

Most agencies have not grown their internal affairs capacity to match. The result is investigations that take longer, backlogs that grow, and sworn supervisors pulled off the street to manage caseloads.

The cost is no longer measured in caseload alone. It is measured in personnel hours, agency legitimacy, and public trust.

Three Lines of Investigative Work,
One Standard of Quality

Benchmark Investigations is built to handle the full range of administrative investigative work for law enforcement agencies, training and standards commissions, and risk pools.

Routine Administrative Investigations

Day-to-day misconduct complaints handled to your agency’s IA SOP with consistent quality and timeliness, by former sworn officers with deep experience in Internal Affairs and a contextual understanding of how policing works.

High-Profile and Independent Investigations

Matters requiring independence and credibility. Investigations built to withstand monitor review, court scrutiny, and public attention.

Regular Use-of-Force Case Review

Systematic review of use-of-force incidents consistent with policy, training, and applicable law. The documentation and trend visibility your agency needs without consuming internal supervisory capacity.

Also Available: Supervisory review support   Investigative file completeness QA   Summary report QA
Redaction memos calibrated to state data-privacy law   Trend reporting

From Kickoff to Closed Case

Every engagement is calibrated to your caseload, your standards, and your operational reality. Here is what working with Benchmark Investigations looks like.

How an Engagement Works

  • Needs Assessment. Annual contract, as needed, or hybrid. We size the engagement to your caseload and case mix.
  • Policy and Standards Review. Before we touch a case, our investigators review your IA SOP, CBA, consent decree or settlement agreement, use-of-force policy, and applicable state statutes.
  • Start Investigating. No ramp-up. Your team stays in the field. Ours goes into the file.

Outcomes Your Agency Should Expect

  • Investigative deadlines met across IA SOP, CBA, and statutory timelines.
  • Backlogs reduced. Investigative delays cut.
  • Sworn supervisors and IA officers redeployed to active enforcement work.
  • Fair, professional outcomes that build officer and public confidence.
  • Bias-free findings, defensible to monitors and reviewing bodies.

A Convergence of Experience, Depth, and Credibility

Internal investigations are conducted under scrutiny – from officers, from agencies, from monitors, from the public. That’s why it’s important to start with a team that knows the work, has the depth to scale to your caseload, and calibrates every case from day one to the standards it will eventually face.

Investigators who have run it before

Investigators Who’ve Run It Before

Led by Karen Konow, former Chief of the Chicago Police Department’s Bureau of Internal Affairs, and Karen Rowan, former Assistant Deputy Superintendent of Internal Affairs at CPD and the first woman to serve as General Counsel to the Superintendent. Fifty-plus years of combined service in the country’s largest and most heavily monitored law enforcement agency.

Internal affairs investigation team review

A Bench, not a Single Hire

Most investigative services come from a single retired chief operating as a sole practitioner. Benchmark fields a deep bench: retired senior IA commanders, inspectors general, and law enforcement attorneys, activated to match your caseload, case type, and timing. Scale up for a high-profile matter. Scale down for routine maintenance. No key-person dependency.

Internal affairs report review for scrutiny

Calibrated for Scrutiny

Active and past engagements with agencies under federal consent decree, state settlement agreement, and civilian oversight. We know what monitors, courts, civilian oversight boards, and plaintiffs’ counsel expect from investigative work product, and we calibrate every report to those standards from day one.

Built for Today’s Public Safety Leaders

Benchmark Investigations serves four buyer audiences, each with distinct operational realities and standards of review.

Municipal Police and Sheriffs’ Offices

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Municipal Police and Sheriffs’ Offices

Caseload relief without expanding headcount. Supervisors back on patrol. Investigations completed to deadline and to standard.

Agencies Under Consent Decree or Settlement Agreement

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Agencies Under Consent Decree or Settlement Agreement

Work product calibrated to monitor and court review, from investigators who have been there.

Training and Standards Commissions

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Training and Standards Commissions

License discipline and decertification investigations grounded in evidence and law. We reduce the time your staff spends on resolution while keeping every decision calibrated to administrative due process.

Risk Pools and Municipal Risk Managers

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Risk Pools and Municipal Risk Managers

Defensible investigations that reduce litigation exposure and support coverage decisions.

Built on Decades of Senior Law
Enforcement and Oversight Experience

  • Benchmark Investigations is built on the experience of senior law enforcement and oversight leaders. Our investigators come from the Chicago Police Department’s Bureau of Internal Affairs, the New Jersey Attorney General’s Office of Public Integrity and Accountability, and federal, state, and specialized courts across the country.
  • Recent and active engagements include federal monitor support for the Puerto Rico Police Bureau, policy and data analysis for Texas 2036 and the Texas Commission on Law Enforcement, and statewide investigative training for the League of Minnesota Cities Insurance Trust.
  • Backed by Benchmark Analytics and a research partnership with the University of Chicago, the same research foundation behind our work with the country’s largest and most heavily scrutinized law enforcement agencies.

100+

Years of Combined Investigative Experience

  • Experience leading investigations for major law enforcement agencies
  • Expertise in administrative, criminal, and oversight investigations

Source: Benchmark Investigations

The People Behind the Work

  • Former Assistant Deputy Superintendent of Internal Affairs, Chicago Police Department

  • Former Chief, Bureau of Internal Affairs, Chicago Police Department

  • Former Executive Director, Office of Public Integrity and Accountability

  • Justice-system leader and investigations advisor

Backed by a bench of retired police executives, inspectors general, and law enforcement attorneys, activated as your caseload requires.

Ready to Reduce Your Investigative Backlog?

Reduce backlogs, meet deadlines, and keep your sworn personnel committed to active duty.

A 30-minute needs assessment determines the right engagement model for your agency. Tell us about your caseload and we will be in touch.

Complete this form and we’ll be in touch with you shortly!