C.A.R.E. | Case Action Response Engine®

Turning Insight into Action

Where First Sign’s insight becomes a plan leading to measurable outcomes

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Get the Most Out of Your Early Intervention Efforts

C.A.R.E. (Case Action Response Engine) is a powerful way to support officers identified in First Sign as those at risk of an adverse event. It allows you to build, implement, track, and evaluate an officer-specific action plan, all within one comprehensive platform.

With C.A.R.E., you’re investing in your officers’ careers, your agency’s reputation, and your community’s safety.

The C.A.R.E. Approach to Officer Wellness and Support

Our intervention process starts with rich, research-based insights from First Sign and guides supervisors and officers all the way through completed support or training initiatives. Ultimately, the Benchmark goal is to help officers in your charge who have fallen off track get back on track, with a clear path to completion.

  • Alert Generated

    Alert Generated indicating at-risk officer behavior using research-based, analytics-driven technology

  • Evaluate Risk

    Evaluate Risk level of behavior to validate the need to take action

  • Build Plan

    Build Plan using best practice benchmarks of actionable steps, guidelines, goals, and follow up

  • Implement Interventions

    Implement Interventions designed specifically for individual officers and their specific needs

  • Evaluate Efficacy

    Evaluate Efficacy of course-of-action program

Ready to Do More with the Insights from First Sign?

C.A.R.E. takes the guesswork out of how to best support struggling officers and get them back on track for successful policing careers.

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Take a Targeted Approach to Officer Support and Intervention

Early intervention systems are critical to identifying officers displaying problematic behaviors, but they are only effective if you know the right courses of action and how to implement them. That’s where C.A.R.E. comes in. This comprehensive, easy-to-navigate platform includes:

  • Research-based, analytics-driven case management modules for officer-specific interventions
  • Benchmarks of best practices that have proven to be most effective for different levels of intervention
  • A template of actionable steps, guidelines, goals, and follow up
  • The ability to design plans that are compliant with your agency’s collective bargaining agreement

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First Sign®

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BMS | Benchmark Management System®

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Frequently Asked Questions

What to know on the way to measurable outcomes.

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C.A.R.E. (Case Action Response Engine) is Benchmark’s intervention case management platform. It takes the insights surfaced by First Sign and guides supervisors through structured, research-based steps to support an officer, from the first alert through to a completed plan.

Intervention case management is the structured process of acting on an early intervention alert: documenting the response, guiding the right steps, and tracking follow-through. C.A.R.E. provides that workflow so an alert leads to consistent, accountable support rather than an unactioned flag.

First Sign identifies which officers may need support. C.A.R.E. is what happens next, providing the case management modules, recommended actions, and tracking that turn an alert into a documented intervention with a clear path to completion.

No. C.A.R.E. supports supervisors with research-based guidance and structure, but the supervisor still leads the intervention. It standardizes the process and documentation so support is consistent and defensible, without removing human judgment.

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See What the Outcomes StandardTM Looks Like for Your Agency

Request a one-on-one demo and we’ll show you how Benchmark turns your personnel data into measurable performance outcomes, built for the way your agency works.

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