C.A.R.E. | Case Action Response Engine®

Any risk management system is only as good as your department’s ability to facilitate an effective, preventative early intervention program for officers who have engaged in off-track behavior. To address this critical phase, Benchmark has created a Case Action Response Engine we call C.A.R.E.

Once off-track behavior has been identified in First Sign, our innovative C.A.R.E. platform facilitates thoughtful and effective early intervention — from ensuring that assigned interventions are scheduled and occurring . . . to tracking their completion . . . to alerting you if the off-track behavior is not improving.

C.A.R.E. is a Proactive, Targeted Intervention Support Platform

  • Features research-based, analytics-driven case management modules for officer-specific interventions
  • Provides “benchmarks” of best practices that have proven to be most effective for different levels of intervention
  • Facilitates the planning process with a template of actionable steps, guidelines, goals and follow-up
  • Allows supervisors to develop a thoughtful, meaningful plan of action for individual officers — compliant with the collective bargaining agreement of your department


C.A.R.E. is designed to make sure that no one in your charge is falling through the cracks. It supports you with an inventive, indispensable tool that helps ensure you are doing what you’re supposed to be doing.

Ultimately, our goal is to get officers who are off track back on track — and out of C.A.R.E.