Product Integration Specialist

The role:
We are currently seeking a motivated Product Integration Specialist to join us as we develop our SaaS and on-premise infrastructure strategy to scale our quickly growing user base. As a Product Integration Specialist you will work directly with our clients to help tailor our application to their needs. We are looking for people with a strong background in client services and client-facing technical application support.

Responsibilities:

  • This individual will be our front-line in assisting our clients
  • Administer technical and non-technical support to clients in an effort to facilitate their use of the Benchmark Analytics System
  • Act as a liaison between our Engineering, Product and Client Services teams
  • Apply critical thinking and problem-solving skills to trouble-shoot and resolve questions for our clients.

The Candidate:
The ideal candidate will be someone who has:

  • The ability to communicate, perform and react well under pressure or ambiguity
  • A focus on the needs of our users, both internal and external
  • Experience with data tools and SQL
  • The ability to understand how clients use and experience our platform
  • Experience debugging a web application and providing users with work arounds.
  • Knowledge of web application developer tools and standard troubleshooting procedures
  • Empathy with their users and colleagues and intent on creating great experiences
  • Experience helping users understand customization requests and impact to implementation timelines
  • Super detail oriented and well-acclimated to project management best practices

Examples of Projects You Could Work On:

  • Assisting a client with an integration for a data source
  • Helping clients troubleshoot issues in the platform
  • Creating documentation for standard integrations
  • Developing custom reports or views for our clients as needed
  • Using Postman to query and API and map data from one system to our own
  • Helping our Product team develop use cases or data mapping specifications for 3rd party integrations

What We Offer:

  • A truly unique experience to work for a fast-growing startup
  • We cover 75% of Medical Premiums, Dental & Vision Premiums, and offer 100% company sponsored Life Insurance.
  • Flexible PTO policy, 401k retirement savings plan and 3% employer contribution.
  • The opportunity to transform law enforcement in the US.

The Fine Print and How to Apply:

  1. Thank you for your interest in our company and what we are building.
  2. Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members.
  3. Unfortunately, we are not able to sponsor employment visas at this time, so we can only accept applications from candidates who are authorized to work in the US.
  4. If you’d like to apply, please email your resume to: [email protected].