Enterprise Implementation Lead

We’re looking for an Enterprise Implementation Lead to build and drive long-lasting partnerships with our enterprise customers, helping them onboard and grow with Benchmark. This pivotal role joins Benchmark as our customer base quickly grows and you become a face of Benchmark to our most strategic accounts.

In this role, you’ll leverage a consultative approach, applying and establishing best practices to develop roll-out strategies, execute implementations, conduct walkthroughs and trainings. This role balances independent work and collaboration with Implementation Team counterparts, Product, Development, and Support teams.

You will be a part of an Enterprise Implementation team focused on ensuring Benchmark’s clients are well-supported, educated, and fully adopted on our platform.

The ideal candidate is a boundless problem-solver, understands that the details are key, and enjoys digging into them with a transparent and collaborative approach.

Join us as we develop our data-driven, analytic-focused, predictive software products to help revolutionize the law enforcement space.

Reports to: Director of Enterprise Accounts


  • Be the face of Benchmark to the client, building trust and relationships with project champions and key points of contact within each enterprise customer
  • Work collaboratively with customers and internal stakeholders from project inception through the Go-Live
  • Create and manage custom project plans to ensure timely delivery; produce weekly/monthly status reports
  • Understand customer priorities, processes, and expected outcomes through in-depth consultative review and configure the platform with a focus on Time to Value
  • Document customer process flows, identify system gaps, and work with internal stakeholders to prioritize customer commitments
  • Provide the highest level of service and support to Benchmark Enterprise customers through diligent and proactive communication
  • Conceptualize, develop, and lead internal initiatives to iteratively improve our Enterprise Implementation Team’s approaches and delivery mechanisms
  • Serve as a key connector between our Engineering / Product teams and our customer’s users to communicate Voice of the Customer

Why Benchmark?

  • Unlimited vacation/sick time
  • We cover 80% of Medical Premiums, Dental & Vision Premiums, and offer 100% company-sponsored Life Insurance.
  • Flexible PTO policy, 401k retirement savings plan.
  • The opportunity to transform law enforcement in the US.
  • Young company, room for career growth as the company grows


  • Bachelor’s degree is required; a Master’s degree is a plus
  • 5+ years of experience managing implementations, including onboarding, training, and new client relationships focused on Enterprise clients
  • Minimum 3 years of evidenced experience with project management
  • Demonstrated empathy for customers and a passion for project management and organization, resulting in strong relationships with internal and external customers
  • Understanding of value drivers and experience in establishing standard operating procedures

Desired Skills & Experience

  • Relatable experience in the technical and business process tasks of standing up customers on software platforms
  • Technically savvy and excited to learn – Experience with any of the following are a plus: Advanced MS Excel, SQL, JSON, HTML
  • Experience working with government agencies is a plus
  • Enjoys fast-paced, intensive work environment

The ideal candidate will also be:

  • Passionate about supporting the application of big data into consumable tools and a commitment to understanding and improving outcomes in the public sector
  • Comfortable under pressure, with high-stakes deadlines in a fast-paced environment
  • Able to communicate concisely and persuasively with customers, engineers, and product managers
  • Comfortable with travel, as needed, to serve the customer base (~10%)
  • Fearless about learning with a service mindset
  • Open to feedback and trainable

The Fine Print and How to Apply:

  1. Thank you for your interest in our company and what we are building!
  2. Benchmark Analytics is an Equal Opportunity Employer. We value diversity of all kinds in our effort to create a stellar workforce of committed and passionate team members.
  3. Unfortunately, we are not able to sponsor employment visas at this time, so we can only accept applications for those candidates who are authorized to work in the US.
  4. Please send your resume to [email protected] and [email protected]